EU / Rest of WorldFAQ & Help
SHIPPING & RETURNS
Q: How much does shipping cost, and do you ship internationally?
A: We offer fast, trackable shipping across the Ireland, any country in the European Union, the UK, Canada, US and the UAE. Shipping rates are calculated automatically at checkout based on your delivery address, and the total weight of your order. All orders are securely packaged in heavy-duty cardboard tubes and boxes to ensure your vinyl arrives completely free of dust, moisture, and creases.
Q: How do I track my order?
A: Your shipping confirmation email will be sent once your parcel leaves our warehouse and it will have your tracking details. If you haven't received this please check your spam folder and if it's not there please contact us. Alternatively if you have created an account you can log in and see the tracking details.
Q: When will my order ship?
Q: I want to speak to someone about my order, how can I get in touch?
If you cannot find the answers you need here please use the contact form below or email info@wrapdirect.com and a member of our customer service team will be in touch with you as soon as possible to discuss your order.
Q: What should I do if my order arrives damaged, faulty, or incorrect?
Q: Can I return my Vinyl Wrap or Tint Film if I change my mind or dislike the colour?
A: Because our vinyl wraps and window films are cut to length from a master roll specifically for your order, they are classified as bespoke items.
Rolls 10 Meters & Under: Final Sale. We cannot accept returns, exchanges, or order cancellations if you change your mind.
Rolls Over 10 Meters: Eligible for return strictly at our discretion. They must be completely unopened, unused, and in their original sealed packaging, and are subject to a 40% restocking fee.
Recommendation: To avoid restocking fees or final sale restrictions, always order a Peel & Stick sample first to verify the color and texture in your actual space.
Q: Do you ship to the USA?
A: Yes but we only do manual orders since the Trump Import Tariffs were introduced. Once you understand that you now have to pay import fee's into the US we can ship it to any US address. Just email us your order, name, phone number and address and we can send you an order link.
Q: Will I have to pay international taxes & duties?
A: If you are in the European Union or United Kingdom you will not have any import duty or tax to pay.
For all other countries you will not be charged any sales tax or VAT at checkout but you may be liable for import duty and taxes. We ship from the EU and UK so you should contact your customs office for specific amounts and percentages as it varies from country to country. We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance.
ARCHITECTURAL VINYLS
Q: What surfaces can Architectural Vinyl films be applied to?
Q: Can you apply architectural vinyl wrap directly over raw MDF or Plywood, and what surface preparation is required?
Q: Is interior vinyl wrap heat-resistant and waterproof for kitchens and bathrooms?
Q: What is the lifespan and durability of architectural vinyl?
Q: Are wrapping vinyls removable?
Q: How do I safely clean and maintain architectural vinyl wrap surfaces (like kitchen cabinets and worktops)?
AUTOMOTIVE VINYLS
Q: What is the difference between standard vinyl and wrap with "Air Release Technology"?
Q: How long does a vehicle wrap last, and how do I wash it?
Q: What temperature should I wrap in?
PEEL & STICK COMPOSITE TILES
Q: Can self-adhesive composite tiles be installed behind a kitchen hob or stove?
Q: Are peel and stick composite tiles waterproof enough for a shower enclosure?
Q: How do I cut Peel & Stick Composite Tiles for a perfect fit?
Q: What surfaces can I install Peel & Stick Composite Tiles on?
PEEL & STICK WALL PANELS